LLAS/ATLAS is committed to the highest standard of quality information and every attempt has been made to present up-to-date and accurate information.

However, LLAS/ATLAS gives no warranty as to the accuracy of the information on this website and accepts no liability for any loss, damage or inconvenience caused as a result of reliance on such information.

Although LLAS/ATLAS takes all reasonable measures to ensure that the information provided to it from third parties is not defamatory or offensive, LLAS/ATLAS cannot control the content or take responsibility for pages maintained by external providers.

Please note that the inclusion of an organisation does not constitute and should not be taken as a recommendation by LLAS/ATLAS of the organisation or an indication that LLAS/ATLAS agree with or in any way share the organisation's objectives, principles or operational methods. Therefore contact and subsequent engagement with any of the organisations listed is a matter entirely for the user to be undertaken at the user's discretion and entirely at their own risk”

Terms and Conditions

Addendum to LLAS Terms and Conditions relating to the Processing of Personal Data, Compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2018.

This addendum will apply to all online applications and hard copy applications signed before 25th May 2018. Your continued use of the LLAS website after 25th May 2018 constitutes acceptance of the updates to our terms and conditions of business as outlined below.

In this Addendum, unless the context otherwise requires:

“Data Protection Legislation” means unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.

1. What does this Privacy Policy cover?

At LLAS &ATLAS your privacy is very important to us and we want to assure you that we take the confidentiality and security of your personal data very seriously

This privacy policy covers personal data collected by LLAS through the Websites at the domain names www.londonlandlords.org.uk & www.atlas.org.uk

The term Websites also covers the collection of personal data through direct mail or, telephone sales or through social media channels.

Our privacy policy explains the following key topics listed below, as well as many other topics:

What personal data we collect and how we collect it

Personal data you provide when you purchase from us
Personal data obtained when you use our Websites
Personal data obtained if you contact us

How we use the personal data we collect from you

To process your application
For customer care
For marketing
For internal business purposes

Our lawful basis for processing your personal data

Our goal is to keep this privacy policy up to date and, therefore, we recommend that you review this privacy policy periodically. At a minimum, we recommend reviewing this policy together with each new purchase of a course or an event you make with us. We will inform you of material changes to this privacy policy to the extent required by applicable laws.

2. What personal data do we collect?

We collect personal data from you whenever you interact with our Websites, including when you make purchases, when you browse our Websites, when you use our services or when you sign up to receive any of our services. When providing personal data to us through a form, we indicate which personal data is optional. Please note that, when collection of personal data is required or necessary either as needed for us to fulfil your order or based on legal obligation and you elect not to provide the personal data, we may not be able to accept or process your application

The types of personal data that we will collect, store, maintain or process includes the following. We provide further details regarding the use of the personal data in a Clause below

Personal data you provide when you apply to become accredited

Your contact details you provide when completing the online registration or hard copy of the application form, including name, title, billing address, telephone numbers and e-mail address, date of birth
Details of the services you purchase or subscribe to (e.g. Networking Event)
When you make a purchase, your payment card details (in accordance with payment card industry standards)
How many properties you own
Your communication and marketing preferences including, via email, phone, text messaging, post etc.
Which London boroughs you own, manage or let properties.
Whether you are a landlord, agent, managing agent, company, partnership or prospective landlord

Additional Personal Data provided through the Online account feature

Customer title, name, preferred name, telephone number and type, email address, email address type and postal address & date of birth
CPD Courses you have participated in, course booked, & future course date

Additional Personal Data obtained when you use our Websites

Details of your online browsing activities on our Websites such as the pages visited and the parts of the Websites used
Details of the type of device used to access our Websites, your device IP address, and your device location

Additional Personal Data obtained through contact with us

Details of your interaction with emails that we send you including links that you click and emails that you open
If contact occurs between us, we will keep a record of that correspondence, including your name and contact data, and details of your customer care issues or other concerns and our responses (including any recorded telephone calls)

Our Websites are not intended for use by persons under the age of 18 and our terms and conditions require that a person be 18 or older when applying to become an accredited landlord or agent under LLAS. If you believe we have collected personal data from a person under the age of 18, please notify us.

3. How we use the personal data we collect from you?

We will use your personal data for the following purposes:

To process your request for accreditation

To process payment including payment authorisation via payment card, cheque, or other third party payment processor
To carry out identity verification and fraud prevention checks when purchasing with a payment card and validating personal data you provide via a third party payment processor

For customer care purposes:

To address any customer care issues that occur either with respect to service, delivery, or a complaint or enquiry that you raise with us
To contact you with any changes, cancellation or other issues with your application
To manage any registered accounts you have through the Websites
To obtain customer feedback with respect to application from you

NOTE: Please note that you will receive communications with respect to fulfilling your request for accreditation for customer care purposes even if you opt out of receiving marketing communications.

For marketing purposes:

To keep you up-to-date with new courses and services that we think will be of interest to you
To provide you with promotional offers from our sponsors
To serve you with marketing advertisements based on your browsing history on our Websites, to the extent you use our Websites, through cookies on our Websites.
Notify you on upcoming events, CPD and local authorities forum events to enable you to participate
Notify you with regards to PRS legislation changes so that you are aware and up to date.

For internal business purposes:

We will use any of the personal data collected to help us to understand how many people visit our Websites, how well the Websites are working and to consider any improvements we may need to make to the Websites to improve your online experience. It also helps us determine what services you are interested in and what you or other customers might wish to purchase from us in future.

More specifically, we may use your personal data for the following internal business purposes:

To analyse your browsing and purchasing activity on our Websites, including any search terms you may have entered into our Websites
To analyse the demographic data we collect when you pay for a course or otherwise use our Websites including your title, address, IP address, browser type, in order to offer you better services and improve LLAS & ATLAS
To analyse landlords and agents that join with us, so as to understand our target audience for the purposes of selecting similar clients for advertising purposes
To analyse your responses to our marketing communications
To ensure our online content is presented in the most effective manner for you and your electronic device(s) i.e. tailored for a desktop computer, tablet, iPhone or Android
To obtain customer feedback with respect to an application either from you to determine the quality of the customer experience and to improve customer care experiences
To develop and provide new or improved services
For crime and fraud prevention, detection and related matters, including cooperation with the police and similar authorities with their lawful queries and investigations
To confirm your identity, as necessary
To comply with any legal obligation for the purposes of good governance or regulatory guidance with respect to applicable law

4. When may you opt out of marketing communications?

You have the right to opt out of receiving direct marketing communications at any time. We will address your opt out request as soon as possible, but no longer than one month from the date we receive your request.

You may opt out of marketing communications or change your preferences with respect to marketing communications by:

Unsubscribing from emails using the unsubscribe link which can be found in all marketing emails
Unsubscribing from SMS messaging by texting “STOP” to the number included in the SMS message, if we use this method of communications
Updating your preferences within your “online account”
Contacting us via LLAS email llas@camden.gov.uk
Contacting us via the contact information provided in this policy
Contacting us via our Websites contact number

5. What is our Cookie Policy?

We may use technology to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a "cookie" which is a small file stored on your browser. The information collected in this way can be used to identify you unless you modify your browser to prevent this happening - guidance for which is set out below. We also aggregate this data to perform statistical analyses of the characteristics and behaviour of visitors to our Websites. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the Websites.

You have the ability to accept or decline cookies by modifying the settings in your browser (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies'). However, you may not be able to use all the interactive features of our Websites if cookies are disabled. For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org.

6. How do we protect your personal data?

We are committed to protecting and respecting your privacy rights, and to ensuring that your personal data is safe and secure.

We use administrative, organisational, technical and physical safeguards to protect personal data. Our security controls are designed to protect your personal data from unauthorised alteration, access, disclosure, and use. We regularly test our Websites, data centres, systems, and other assets for security vulnerabilities. In addition, at a minimum, our safeguards involve appropriate technical and organisational measures including, but not limited to, encryption services, review of our data collection, storage and processing practices (including physical security measures, to guard against unauthorised access to systems), crisis management protocols to ensure we are able to respond to cyber security attacks and data security incidents, regular penetration testing of systems, security controls to protect Camden IT infrastructure from external attack and unauthorised access, and internal policies setting out our data security approach and training for employees.

London Borough of Camden handles payment card data in a manner consistent with the Payment Card Industry Data Security Standard (HTTPS protocol) &. NET (4.7)

7.What can you do to protect your personal data?

We will never ask you to confirm any bank account or credit card details in writing or via email. If you receive an email or any other written communication claiming to be from us, asking you to provide this data, please ignore it and do not respond.

If you are using a computing device in a public location, you should always log out and close the website browser when you have finished your online session.

If you have created an online account with LLAS/ATLAS, you must keep your password private and avoid using the same password for multiple online accounts. Any password created should be at least 8 characters long and must include at least one upper case letter, one lower case letter and one symbol. We recommend regularly changing your password, which you can do within your online account.

8.Our lawful basis for processing personal data

LLAS/ATLAS relies on different lawful basis for processing personal data. In some cases, more than one lawful basis may apply with respect to the same personal data.

Contract: We collect and process personal data in order to fulfil your request for accreditation, and in accordance with our contract with you to fulfil your request. Such personal data includes the items detailed in 3 above under the title “How we use the personal data we collect from you

Legitimate Interest: We collect and process personal data for our legitimate interests in fulfilling and processing your request, any customer care issues, to conduct research, to send email and direct marketing to you, and for fraud identification and prevention checks. Such personal data includes the items detailed in 3 above under the title “For customer care purposes”, “For marketing purposes”, “and “For internal business purposes”. With respect to any direct marketing we provide on the basis of a legitimate interest, you can unsubscribe as described in 4, as above

Consent: In addition to the legitimate interests outlined above, we rely on the consent you have provided as the legal basis for our marketing communications. You can unsubscribe to the marketing communications as described in 4 above. Please note that withdrawing your consent may not be sufficient to cease all communications or for us to delete your personal data since we may have another lawful basis or ongoing reason we need to keep personal data such as a new purchase or recordkeeping legal obligations. Please further note that if you purchase a course or an event with LLAS/ATLAS after you have withdrawn your consent, we may collect and use personal data in accordance with this privacy policy with respect to that purchase and you will be asked for consent for marketing communications again.

Legal Obligations: LLAS, administered by the LB of Camden is required to comply with applicable laws, rules and regulations as well as industry standards and orders by courts with jurisdiction over. In doing so, we may collect and retain personal data. For example, LLAS creates and maintains a database of all applicants, course and events purchases in order to maintain the tax and accounting records required by applicable laws, and to share such records with the tax authorities as and when required.

9. When might we share your personal data with third parties?

Third Parties for communications and marketing purposes: LLAS/ATLAS does not share your personal data with third parties, we assists local authorities’ partners to circulate information on their behalf, we also circulate marketing information from our sponsors, but we do not share our database with third parties.

IT Suppliers: In order to manage our operations, LLAS under Camden, contracts with third parties who provide security and technical services to protect our Websites, maintain databases of personal data for the purposes outlined in this privacy policy and present Websites content.

Financial/Payment Service Providers: In order to process customer payments with LLAS, the LB of Camden contracts with payment service companies (CAPITA) who process payment, ensure security of your transactions, and prevent or detect fraudulent transactions.

In addition to the reasons identified above, we may provide your personal data to third parties in the following circumstances:

Law Enforcement/Government Requests: We may be required by law to provide personal data to law enforcement, a government agency or in response to a search warrant, subpoena or other legally valid enquiry or order, or to an investigative body or civil litigant including emergency situations. We may also disclose personal data when we believe in good faith that disclosure is necessary to comply with relevant laws, for the establishment, exercise or defence of legal claims, to prevent and address fraud and other illegal activity, to prevent death or imminent bodily harm, or to protect or defend the rights, property or safety of our users, others and ourselves.

10. How long do we keep your personal data?

We will only retain your personal data for the purposes set out in this policy and for as long as we have a legal or business requirement to do so. Different retention periods apply for different types of personal data, however, the longest we will normally hold any personal data is 7 years after the last contact with such person or purchase by such person. The time period for retention will depend on applicable laws, rules or regulations that we are required to follow, whether there is an ongoing request or query or other type of legal dispute, the type of information we are holding and whether we are asked by you or a regulatory authority to keep the personal data.

11. When might we transfer your personal data abroad?

Your personal data will not be sent outside the European Economic Area (EEA), as we do not have any parent company to warrant the sharing of personal information.

12. Your rights to access your data and rectify any inaccuracies in your personal data

We fully respect that your personal data is owned by you and that you have certain rights with respect to the personal data. Our goal is to respect your rights. Please understand that we may have certain obligations to maintain personal data records despite your requests to exercise the following rights, such as for legal and accounting purposes. We ask that you read these rights carefully.

Right of Access (also known as “Subject Access Request”): To receive a copy of the personal data we hold about you, please contact us, see the Contact Details section below. Please understand that you will need to provide a copy of two of the following separate pieces of identification:

Right to Rectification: You may ask us to update and correct any out-of-date or incorrect personal data that we hold about you, or to complete incomplete personal data. In order to update your personal data, please visit your online account at www.londonlandlords.org.uk and update within your profile page, you can also email us at llas@camden.gov.uk

13. Your additional rights with respect to your personal data

You may have the following additional rights, detailed below:

Right to Erasure (also known as “the Right to be forgotten”): For a limited list of reasons, you may request that your personal data is removed from our systems.
Right to Restrict: For a limited list of reasons, you may request that we cease using or that we suppress your personal data.
Right to Object: You may object to our use of your personal data.
Right to Data Portability: Where we use your personal data based on your consent or to enter or perform a contract with you, and our processing is carried out by automated means, you may request that any personal data you have provided to us be transmitted electronically to you

Please note that if we erase all information about you and you make a future application for accreditation o or otherwise become a future customer, then we will not be aware of your prior requests or objections.

In respect of the additional rights outlined above, we request that you contact us via the Contact Details shown in 14 below and we will provide you with additional information regarding your rights in connection with your specific request.

14. Contact details

If you have any queries or concerns about personal data, please send an email to llas@camden.gov.uk

15. Updates to this policy

Our goal is to keep this privacy policy up to date. We will inform you of material changes to this privacy policy in accordance with the applicable law.

Cookie Policy

Copyright

All material on this website, including text and graphics, is copyright of the London Landlord Partnership (LLP) unless otherwise stated. Use may be made of this material by educational organisations without permission from LLP if an acknowledgement to the LLP is included. All other use of this material may only be made with the express written permission of LLP.

Data Quality

The London Landlord Partnership is committed to the highest standards of quality of information. If you think that there are any errors or out of date information please notify us (explaining which page contains the error). Thank you for your help.

Disclaimer

While every care has been taken in the compilation of this information, LLP will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these pages. The Partnership does not endorse any external linked sites and is not responsible for their content.

Course Cancellation and Change Policy